1. Company Information

Microshellus LLC is a United States–based provider of paid IT and Web Technology support services.

Legal Entity: Microshellus LLC
Sole Member: Sriram Josyula
Registered Address: 42677 Redeemer Terrace, Brambleton, VA 20148, United States
Website: https://microshellus.com

2. Information We Collect

We collect information necessary to deliver services, maintain security, and comply with legal obligations. This may include:

• Name, email address, phone number
• Support request details and technical descriptions
• IP address, browser type, and device information
• Billing and transaction metadata (processed securely)

3. Forms, Support Requests & Communications

Microshellus LLC does not offer public commenting on service pages. Information submitted through contact forms, chat systems, or support requests is collected solely to initiate, manage, and document technical support services.

Data may also be used for fraud prevention, dispute resolution, compliance, and internal service quality monitoring.

4. Media & File Uploads

If you upload screenshots or files during a support session, such materials are used strictly for diagnostic and troubleshooting purposes.

Uploaded files are removed from our systems after the related support request is resolved. Users are advised not to upload files containing sensitive personal data or embedded location information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to ensure proper website functionality, performance monitoring, and marketing analytics.

• Essential Cookies: Enable form submissions and basic site functionality (up to 30 days).
• Session Cookies: Temporary cookies used during checkout or secure sessions.
• Analytics & Advertising Cookies: Used for performance measurement and conversion tracking via platforms such as Google Analytics, Google Ads, and Meta Ads (up to one year).

6. Embedded Third-Party Content

Pages on this website may include embedded content such as videos or images hosted on third-party platforms. Embedded content behaves as if you visited the external site directly.

Microshellus LLC is not responsible for the privacy practices or data handling policies of external websites.

7. Data Sharing & Disclosure

We share personal data only when necessary to operate our business and fulfill services:

• Secure payment processors for transaction handling
• Analytics and advertising platforms (aggregated data only)
• Legal or regulatory authorities when required by law

8. Data Retention

Personal data is retained only as long as necessary:

• Support records: up to five (5) years
• Billing and transaction records: up to seven (7) years

9. Your Data Rights

You may request access to or deletion of personal data we hold about you, subject to legal and compliance requirements. Certain records (such as billing data) cannot be deleted where retention is legally required.

10. Data Processing Location & Security

All data is processed and stored on secured servers located within the United States. We implement administrative, technical, and organizational safeguards to protect data from unauthorized access or misuse.